sone101 Privacy Policy
The security of your personal information is our highest priority. This policy clearly describes how sone101 collects, uses, and keeps your information safe.
Introduction and Applicability
1 Introduction
sone101 ("we", "our", or "platform") is a trusted online gaming and sports betting service provider in Bangladesh. This privacy policy clearly explains our practices regarding the collection, processing, storage, and protection of your personal information — that is, the information of our users and website visitors.
By using our platform, you are considered to have read and agreed to the terms of this privacy policy. We may update this policy from time to time, so we recommend reviewing it regularly. For any significant changes, we will notify you via your registered email.
2 Who This Policy Applies To
This privacy policy applies to all of the following:
- All active account holders registered with sone101
- Any person visiting our website or mobile platform
- Any person contacting us via live chat or email
- Any person participating in our promotional activities
What Information Is Collected
3 Personal Identity Information
We collect the following information during account creation and the verification process:
- Full name and date of birth (for age verification)
- National Identity Card (NID) number or passport details
- Valid email address and mobile number
- Permanent or current residential address
- General occupational information (where applicable)
This information is collected primarily to confirm your age (21 years or older), verify your identity, and implement responsible gaming policies.
4 Financial Information
We collect the following for transaction processing:
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Financial information is stored with maximum security via SSL encryption and is never shared with third parties under any circumstances.
5 Technical and Usage Information
Information collected automatically while using the platform:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Cookie and local storage data
- Gaming history and betting patterns
Purpose of Data Use
6 Primary Purposes
We use your information only for the following legitimate purposes:
- Account creation and management
- Age and identity verification
- Deposit and withdrawal processing
- Fraud prevention and security assurance
- Implementation of responsible gaming policies
- Customer service and support
- Platform performance improvement
- Sending promotions and bonus offers (with consent)
- Fulfilling legal obligations
- Internal analysis and statistics
7 Marketing Communications
We will not send any marketing messages without your prior consent. Only if you agree to receive promotional emails at the time of account creation will we send information about offers, bonuses, and updates. You may withdraw this consent at any time by contacting us.
Data Collection Summary
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification, age confirmation | 5 years after account closure |
| Financial Transactions | Payment processing, audit | 7 years after account closure |
| Technical Data | Security, fraud prevention | Up to 2 years |
| Communication History | Support, dispute resolution | 3 years after account closure |
| Cookie Data | Session management, preference storage | Up to 12 months |
Sharing Information with Third Parties
8 Who We Share Information With
We do not sell your personal information to any third party or transfer it for commercial purposes. However, in specific circumstances, limited information may be shared with the following parties:
- Payment Processors: bKash, Nagad, Rocket, and bank transfer service providers — only the information necessary to complete transactions.
- Gaming Technology Providers: Minimum information required to operate games (such as account ID), no personal details.
- Law Enforcement Agencies: In response to a court order or legal obligation.
- Fraud Prevention Services: For the purpose of preventing cyber fraud and money laundering.
All third parties mentioned above operate under strict data protection agreements with us and may use the information received only for the specified purpose.
9 International Data Transfers
Our servers and service providers may be located in various countries. For any international data transfer, we ensure that the destination country or service provider offers protection consistent with our privacy standards. The security of your information is maintained at every step.
Cookie Policy
10 What Cookies Are and How They Are Used
Cookies are small data files stored on your device that help our platform remember your preferences and provide a better experience. sone101 uses the following types of cookies:
- Essential Cookies: For maintaining login sessions and ensuring security. The platform cannot function properly without these.
- Functional Cookies: For saving your language preferences and interface settings.
- Analytics Cookies: For understanding website visit patterns — all data is anonymous.
- Security Cookies: To detect fraudulent activity and keep accounts secure.
You can manage cookies through your browser settings. However, please note that disabling certain cookies may prevent you from using some features of the platform.
Data Security Measures
11 Technical Security
To keep your information secure, we use:
- Industry-standard SSL/TLS encryption technology
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) capability
- Automatic suspicious activity detection
12 Organizational Security
Our institutional arrangements for data management:
- Only authorized staff may access personal information
- Privacy and data protection training is mandatory for all staff
- Every step of data processing is documented and monitored
- A rapid response plan is in place for data breaches
- Regular internal privacy assessments
Important Note: No data transfer over the internet is completely risk-free. We make every effort, but we cannot guarantee 100% security. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Your Rights
13 Your Rights Regarding Your Information
As a user of our platform, you have the following rights regarding your personal information:
- Right to Know: You can find out what information we hold about you.
- Right to Correction: You can request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: You can limit the use of your information for specific purposes.
- Right to Portability: You can receive a copy of your information in a machine-readable format.
- Right to Object: You can object to the processing of certain information.
To exercise these rights, please email [email protected]. We will respond to your request within 30 working days of receipt. Please note that we may be legally required to retain certain information.
14 Account Closure and Data Deletion
If you wish to close your sone101 account, please contact our support team. After the account is closed, we are required to retain your information for a specified period to meet legal obligations (such as tax and financial regulatory requirements). The retention period for each type of data is listed in the table above.
Special Provisions
15 Protection of Minors' Information
sone101 is strictly for individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and all collected data will be securely deleted.
16 Responsible Gaming and Data Use
We use information about your gaming behavior as part of our responsible gaming initiatives. By analyzing this data, we can identify potential signs of addiction and provide necessary support. This is not for any commercial purpose — it is entirely for your health and well-being. Visit our Responsible Gaming page to learn more.
17 Third-Party Websites
Our platform may occasionally direct you to pages of third-party payment gateways or game providers. These external services have their own privacy policies, and we are not responsible for their data collection or processing. We advise you to carefully read the privacy policy of any third-party service before using it.
Policy Changes & Contact
18 Changes to the Privacy Policy
We may update this privacy policy from time to time due to business changes, the introduction of new services, or legal requirements. For any significant changes:
- The "Last Updated" date at the top of the page will change
- Registered users will be notified by email
- A popup notification will appear when logging into the platform
Continued use of the platform after any changes will indicate that you have agreed to the new policy. If you do not agree to the new policy, please contact us to arrange closure of your account.
19 Applicable Law and Dispute Resolution
This privacy policy is drafted and interpreted in accordance with relevant international data protection standards. If you believe we have violated this policy or failed to protect your information, please contact us directly in the first instance. We take all complaints seriously and strive to resolve them promptly.
Contact Us
Contact us for any questions, requests, or complaints regarding the privacy policy:
Email: [email protected]
Live Chat: 24/7 direct chat support — available at all times according to Bangladesh Standard Time (BST, UTC+6).
Response Time: Requests received by email will be responded to within 30 business days. For urgent matters, immediate support is available via live chat.